Refund Policy

This policy applies to SnapCard Pro subscriptions purchased through the SnapCard app via Razorpay.

1. Standard refund window — 7 days

You can request a full refund of your most recent Pro payment within 7 days of the charge, provided you have not yet consumed any paid content.

We treat content as consumed the moment you review at least one flashcard in a deck that is gated behind Pro. Once that happens, the refund window closes for that billing period.

If you cancel before consuming any paid content, you get the full amount back. There are no deductions for processing or convenience fees.

2. After the window or after consumption

If more than 7 days have passed since the charge, or you have already reviewed paid content, the subscription is non-refundable for that billing period. You can still cancel auto-renewal from the /app/subscribe screen — your access continues until the end of the current billing period and you will not be charged again.

3. Exceptions

We will issue a refund regardless of the 7-day rule or consumption status if:

• The Service was materially unavailable for an extended period due to a fault on our end (we will decide a fair amount based on the duration and impact).
• You were charged in error (duplicate charge, charge after cancellation, charge to the wrong card).
• Your account was created by a minor without verifiable parental consent. The full amount is refunded automatically when the account is closed.
• You exercise your DPDPA right to erasure and the erasure happens during the 7-day window — the unused portion is refunded pro-rata.

If you believe one of these applies to you, email the Grievance Officer with your payment ID (visible in your account or your Razorpay confirmation email).

4. How to request a refund

Submit a request through our contact form with:

• Your account email
• The Razorpay payment ID
• Whether you've reviewed any paid cards (be honest — we can check on our end, but it speeds things up)

We respond within 3 working days and process eligible refunds within 7 working days of approval. The refund returns to the original payment method through Razorpay. Razorpay's own processing times then apply (typically 5–7 working days for cards, faster for UPI).

5. Disputes

If you are not happy with our response, you can:

• Escalate to the Grievance Officer (Suman Saurav, grievance@usesnapcard.com)
• Raise a dispute through Razorpay
• Approach a consumer-protection forum under Indian consumer law

We would rather resolve things directly — most refund disputes get sorted in a single email exchange.

6. Changes to this policy

When we change this policy, the new version applies to subscriptions purchased after the effective date. Subscriptions already in progress are governed by the policy that was in effect at the time of purchase.

7. Contact

Operated by: Snapcard Labs LLP Grievance Officer: Suman Saurav Email: grievance@usesnapcard.com Address: Bhagalpur, Bihar - 812002, India