Grievance Officer
Reach our Grievance Officer
Under India's Digital Personal Data Protection Act, 2023 (DPDPA §13), every Data Fiduciary must publish a single point of contact for privacy and data-protection concerns. Use the details below to reach ours.
- Name
- Suman Saurav
- Address
- Bhagalpur, Bihar - 812002, India
- Response time
- Within 30 days of receipt, per DPDPA §13.
When to contact us
- You want to see, correct, or delete the personal data we hold about you.
- You want to withdraw a consent you previously gave.
- You believe we've mishandled your data.
- You're a parent or guardian and want to withdraw consent for your child's account.
- You believe a refund decision was wrong (see our Refund Policy).
- Anything else about your account or our handling of your data.
What to include in your email
- Your account email (so we can find your record).
- A clear description of what you're asking for or what went wrong.
- Any relevant dates, payment IDs, or screenshots.
If you're not satisfied
If our response doesn't resolve your concern, you can complain to the Data Protection Board of India when it becomes operational. We'll publish updated Board contact details here as soon as they're announced.
See also our Privacy Policy and Terms of Service.